Kopk Terms & Conditions – Complete User Guide

General Introduction & Eligibility

Kopk.click (referred to herein as "kopk", "we", or "the Platform") is an online gaming and lottery platform based in Bangladesh. These Terms & Conditions apply to all members who use the kopk website and mobile application.

By registering with kopk or using any of its services, you confirm that you have fully read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using kopk's services.

These terms are governed by the applicable laws of Bangladesh. kopk provides services exclusively to adult residents within Bangladesh.

Registration & Account Management

To become a kopk member, you must complete the registration process and provide accurate, complete information. kopk reserves the right to terminate any account registered with false or misleading details.

Account Security

• It is your responsibility to keep your account password strictly confidential.
• Your account must not be shared with or used by anyone else.
• Operating multiple accounts from the same device or IP address is prohibited.
• Any unauthorized access to your account must be reported to kopk immediately.
• If you forget your password, it can be recovered via your registered mobile number.

Account Verification

Kopk may request account verification at any time. You may be required to submit a National ID, passport, or other government-issued document. Withdrawals may be placed on hold until verification is complete.

The mobile number and email address provided during registration are linked to your account. To update this information, please contact customer support and complete identity verification.

Age Verification & Eligibility

Kopk strictly enforces an 18+ age requirement. No person under the age of 18 is permitted to register or use any kopk service. This is not just a rule — it is our ethical responsibility.

Eligibility Requirements

• Registrants must be at least 18 years of age.
• Must be a citizen or legal resident of Bangladesh.
• You must be of sound mind and capable of making independent decisions.
• Users who have self-excluded from kopk will not be permitted to register again.
• Immediate family members of kopk staff are not permitted to participate in certain tournaments.

Deposit, Withdrawal & Payment Policy

Kopk supports deposits and withdrawals via Mobile Pay, Nagad, and Rocket. All transactions are processed in Bangladeshi Taka (BDT).

Deposit

• Minimum deposit: BDT 100.
• Maximum single deposit: ৳50,000 BDT.
• Deposits are typically credited to your account instantly.
• If a deposit does not reflect in your account, please contact customer support with your transaction reference number.
• Deposits must be made through a registered payment method only.

Withdrawal

• Minimum withdrawal: ৳500 BDT.
• Maximum daily withdrawal: ৳1,00,000 BDT.
• Withdrawals can only be made using the same method used for the original deposit.
• Winnings from bonuses are subject to wagering requirements before withdrawal.
• Withdrawal requests are processed within 5 to 15 minutes.

Bonus, Promotion & Rewards Policy

Kopk regularly offers a variety of bonuses and promotional deals. Each offer has its own terms, which are clearly stated on the offer page.

General Bonus Terms

• Each bonus offer is valid for a specified period. Any unused bonus will be automatically cancelled upon expiry.
• Bonus funds cannot be withdrawn directly; they become withdrawable only after the specified wagering requirements have been met.
• The same bonus offer cannot be claimed more than once unless explicitly stated in the offer.
• If bonus abuse is suspected, kopk reserves the right to investigate and void the bonus.
• VIP members are eligible for exclusive bonuses and promotions.

Lottery Prizes

Kopk lottery prizes are credited directly to the winner's account. Identity verification is mandatory for large prizes (above ৳50,000). Declared draw results are final and cannot be changed.

Jackpot prizes may be paid out in a lump sum or in installments, depending on the prize amount and the terms of the specific jackpot. For more details, Jackpot Page View here.

Gaming Policy & Fair Play Guarantee

Kopk uses a certified Random Number Generator (RNG) system, ensuring that every game outcome is entirely random and unbiased. No player receives preferential treatment.

• The Return to Player (RTP) rate for all games is publicly displayed.
• The result of every draw and game is recorded and can be verified at any time.
• If a game is interrupted due to a network outage, the wagered amount will be refunded.
• If a technical error occurs during gameplay, kopk reserves the right to make the final decision.
• In Sports Betting, if a match is cancelled, all wagers are refunded.

Kopk conducts regular independent third-party audits to ensure the gaming system is operating correctly. Summaries of these audit reports are published on the website.

Prohibited Activities & Misconduct

The following activities are strictly prohibited while using kopk's services. Violations may result in account termination and legal action.

• Fraud & Hacking: Any attempt to manipulate the gaming system is strictly prohibited.
• Money Laundering: Using kopk for illegal money transactions is a punishable offence.
• Bots & Automation: Using software or bots to play games is strictly prohibited.
• Bonus Abuse: Claiming bonuses using multiple accounts or false information.
• Using Another Person's Account: Accessing another person's account or sharing accounts.
• Threats & Harassment: Threatening or harassing customer support staff or other members.

Account Suspension, Closure & Refunds

Kopk reserves the right to temporarily suspend or permanently close an account under the following circumstances.

Reasons for Account Suspension

• If there is suspicion or evidence of a Terms & Conditions violation.
• If account verification has not been completed.
• When unusual or suspicious transaction patterns are detected.
• If a security breach is suspected.
• At the user's own request (self-exclusion).

Funds After Account Closure

If an account is closed due to a rule violation, deposited funds may be forfeited. However, if an account is closed under normal circumstances — such as at the user's own request — any balance that meets the wagering requirements will be returned.

Responsible Gaming Policy

Kopk believes gaming should be a source of fun, not addiction. We are committed to the mental and financial wellbeing of every member.

Responsible Gaming Tools

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Session Limit: Set a time limit on how long you play in a single session.
• Cooling-Off Period: Temporarily suspend your account for anywhere between 24 hours and 30 days.
• Self-Exclusion: Choose permanent self-exclusion to step away from gaming for the long term.
• Reality Check: Periodic reminders showing how long you have been playing.

If you feel that gaming is negatively affecting your daily life, please visit our Responsible Gaming Page view or contact customer support.

Privacy & Data Protection

Kopk takes your personal information very seriously. All data collected during registration is used solely for service delivery, identity verification, and legal compliance.

• Your personal information is never sold to third parties.
• Payment information is stored in encrypted form.
• Information may be shared with government authorities where required by law.
• You may request to view or update your stored information at any time.

For more details, visit our Privacy Policy Read here.

Dispute Resolution Process

If you have a dispute or complaint, please contact our customer support team first. We review all complaints within 48 hours and work to reach a resolution.

Dispute Resolution Process

1. Step 1: Reach out to our customer support directly — via live chat or email.
2. Step 2: If customer support is unable to resolve the issue, it will be escalated to a senior manager.
3. Step Three: A final decision will be communicated within 7 business days.
4. Step Four: If you are not satisfied with kopk's decision, you may seek independent third-party mediation.

In disputes regarding game outcomes, server logs shall serve as the final evidence. Game history for all titles is retained for a minimum of 90 days.

Amendments & Effectiveness of Terms

Kopk reserves the right to modify these Terms & Conditions, in part or in full, at any time. A notice will be published on the website at least 7 days before any changes take effect.

• For significant changes, a notification will be sent to your registered mobile number or email address.
• Continued use of kopk after the updated terms take effect will be deemed acceptance of the new terms.
• If any part of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply.
• This agreement is governed by and interpreted in accordance with the laws of Bangladesh.

The latest version of these Terms & Conditions is always available at kopk.click/terms-conditions. Previous versions can be provided upon request through customer support.